1. General information
Orders are subject to the availability of stocks. If the stocks of an item are exhausted at the time you order it, we will notify you and refund the total amount of your order, according to the original method of payment.
2. Delivery locations
Items offered on our website can shipped worldwide.
3. Delivery time
Approximate Delivery Time : 5-15 working days.
Delivery times are only estimated and are calculated from the date of shipment and not from the date of the order. They are for illustration purposes only and are subject to acceptance and approval of your order. Unless there are exceptional circumstances, we will spare no effort to have your product delivered as soon as possible after the date of your order. Business days mean Monday to Friday, except holidays. Please note that we do not ship on Sundays.
The delivery date may vary depending on the shipping practices of the
courier, place of delivery, method of delivery and items ordered. It is
it is also possible that the products are delivered in several separate consignments.
4. Items damaged during transport
If the packaging is damaged in any way when the product arrives, please contact us immediately.
5.Items not received despite tracking info says it was delivered.
If the tracking information for your order states that your package was delivered but you have not received it, please first check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office. If you are still unable to locate your package, please contact the shipping carrier seen on your tracking information to discuss the issue. Please note Smillys.com is not responsible for any lost or stolen packages.